Frequently Asked Questions (FAQS)

When does Balaji Travels collect this information?

We collect this information while you register with us as a customer. You must register with us if you want to book your travel either online or over phone.

Can I cancel my booking?

Yes. You can cancel your booking. However if you cancel the booking after driver has already reached your destination an amount of Rs.1000 needs to be paid to him.

Can I modify my journey? 

Yes.  Before Rs.300/. special darshan ticket booking. You can modify the date, time, destination, and type of vehicle. However within Rs.300/. special darshan ticket book

Do you assure the Type of Car I had booked?

Yes. However in some rare cases, we are not able to provide you the exact type of vehicle, we shall offer you similar type of alternate vehicle. For example if you have booked a Innova. If it is not available we may offer you Xylo/ Ertiga.

What happens if the cab breaks down midway?

As a policy we contract only cab which are in very good running condition. Minor repairs like tyre deflation etc, can be rectified in minutes. In case of major break down, we shall arrange an alternate cab. It is our endeavor to ensure you reach your destination with minimal loss of time and comfort.

What about rude behavior of cab driver?

We contract well behaved drivers only.  We instruct and train them the importance of polite and respectful behavior towards customers. In case you find some of them are rude and impolite – please do not hesitate to call us at 7550041147. We shall initiate suitable action and keep you informed.

What if I miss my connecting flight or train at the destination city?

With ever growing traffic in all cities, it is prudent on the part of the customer to plan such trips well in advance. You will agree these factors are beyond our control. Balaji travels is not liable for any compensation whatsoever in such instances.

In case of any disputes or misunderstanding on the fare OR services rendered kindly do not hesitate to contact us on our 24x7 Call centre (7550041147) or write to us at